WiDA 2.0.
Portal upgrade for Heidelberg University. Improved editorial workflows, permissions system, and performance for staff, students, and applicants.
Published by
The platform
See it in action.
The challenge
Client's needs.
Cut support workload by half
Reduce phone and email support workload by 50% with a dynamic portal that delivers fast, efficient responses to student service inquiries.
Fast information access
Give students and future applicants instant access to the answers they need, without waiting for a staff member to reply via email or phone.
Simple content management
A clean, fast content management experience for the editorial team, so they can publish, update, and reorganize information without friction.
What we built
Solutions.
Performance Improvements
Optimized the platform's backend and frontend performance, reducing load times for editorial staff, students, and future applicants.
Email Snippet System
Implemented predefined email snippets enabling the team to respond to common inquiries quickly and consistently, without drafting from scratch each time.
Editorial Workflow
Added editorial announcements and publishing guidelines directly into the CMS, giving editors clear structure for content creation and approval.
Permissions System
Built a granular permissions system controlling which users can see, create, and edit which content - ensuring the right information reaches the right audience.
Performance Improvements
Optimized the platform's backend and frontend performance, reducing load times for editorial staff, students, and future applicants.
Email Snippet System
Implemented predefined email snippets enabling the team to respond to common inquiries quickly and consistently, without drafting from scratch each time.
Editorial Workflow
Added editorial announcements and publishing guidelines directly into the CMS, giving editors clear structure for content creation and approval.
Permissions System
Built a granular permissions system controlling which users can see, create, and edit which content - ensuring the right information reaches the right audience.
Performance Improvements
Optimized the platform's backend and frontend performance, reducing load times for editorial staff, students, and future applicants.
Email Snippet System
Implemented predefined email snippets enabling the team to respond to common inquiries quickly and consistently, without drafting from scratch each time.
Editorial Workflow
Added editorial announcements and publishing guidelines directly into the CMS, giving editors clear structure for content creation and approval.
Permissions System
Built a granular permissions system controlling which users can see, create, and edit which content - ensuring the right information reaches the right audience.
Performance Improvements
Optimized the platform's backend and frontend performance, reducing load times for editorial staff, students, and future applicants.
Email Snippet System
Implemented predefined email snippets enabling the team to respond to common inquiries quickly and consistently, without drafting from scratch each time.
Editorial Workflow
Added editorial announcements and publishing guidelines directly into the CMS, giving editors clear structure for content creation and approval.
Permissions System
Built a granular permissions system controlling which users can see, create, and edit which content - ensuring the right information reaches the right audience.
Performance Improvements
Optimized the platform's backend and frontend performance, reducing load times for editorial staff, students, and future applicants.
Email Snippet System
Implemented predefined email snippets enabling the team to respond to common inquiries quickly and consistently, without drafting from scratch each time.
Editorial Workflow
Added editorial announcements and publishing guidelines directly into the CMS, giving editors clear structure for content creation and approval.
Permissions System
Built a granular permissions system controlling which users can see, create, and edit which content - ensuring the right information reaches the right audience.
Performance Improvements
Optimized the platform's backend and frontend performance, reducing load times for editorial staff, students, and future applicants.
Email Snippet System
Implemented predefined email snippets enabling the team to respond to common inquiries quickly and consistently, without drafting from scratch each time.
Editorial Workflow
Added editorial announcements and publishing guidelines directly into the CMS, giving editors clear structure for content creation and approval.
Permissions System
Built a granular permissions system controlling which users can see, create, and edit which content - ensuring the right information reaches the right audience.
“The redesigned portal set a benchmark for other prestigious universities. Our staff can now respond faster and our students get the help they need instantly.”
WiDA Team
University Administration
A student service that scales with the university.
A university portal serves many audiences at once: students, staff, applicants, and the public. WiDA 2.0 was rebuilt to serve all of them well, without compromising one for another.
THE RESULT
The right content, to the right people.
A faster, better-governed portal where editorial teams work efficiently, students find what they need, and content reaches exactly the audience it should.